Seniors Reported Enjoying Using Telehealth Amid COVID-19

Since Trump expanded access to telehealth to aid socially isolating senior Americans, Medicare beneficiaries have reported an overall satisfaction of the experience. Morning Consult surveyed 1,020 seniors in May on their experiences with Medicare Advantage. The poll, sponsored by the Better Medicare Alliance, showed that seniors are having an overall positive experience with the virtual healthcare tool. 

99 percent of all seniors surveyed said they are satisfied with their Medicare Advantage coverage, which is up from 94 percent in 2019. 

94 percent are satisfied with their Medicare Advantage plan’s overall handling of the coronavirus. 89 percent said they are satisfied with how their Medicare Advantage plan has kept them informed about their response to the coronavirus.

Most seniors on Medicare Advantage, 73 percent, have continued to receive care for their health care needs either in person or by telehealth, while 27 percent have experienced interruptions in health care during coronavirus.

68 percent of Medicare Advantage beneficiaries are confident that they would have access to a coronavirus test if needed.

79 percent said they have received enough information about receiving health care during coronavirus. Twenty-one percent wished they received more information about receiving health care during COVID-19.

A little more than half of seniors on Medicare Advantage, 52 percent, are comfortable using telehealth services to receive health care, while 30 percent are uncomfortable, and 18 percent are unsure. 24 percent have used telehealth services during the coronavirus to receive health care.

Among those who have used telehealth services during the coronavirus pandemic, the majority, 91 percent, had a favorable telehealth experience and 78 percent are likely to complete a medical appointment via telehealth again in the future.


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Medicare World Blog

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